Privacy, in plain English.
Your data is your data. We do not sell it, share it, publicise it, or train models on it. This page says exactly what we hold and what you can do about it.
- We never sell your data.
- We never share it with advertisers.
- We never publicise your deals or figures.
- We never train AI models on your records.
- We never hold your export hostage.
// 01What we collect
Account details you give us: name, work email, company, and a password hash. Billing is handled by our payment processor; we never see your card number.
The CRM records you create or import: prospects, accounts, deals, notes, tasks and activity. Product telemetry covers page views, feature use and error traces, tied to your account so support can actually help.
Connect Gmail or Outlook and the email threads that sync in are held with the contact they belong to.
We do not collect: precise location, browsing history outside our app, third-party tracker IDs, social-graph data, or advertising IDs.
// 02What we never do
We do not sell your data, rent it, or hand it to advertisers. We do not publish your deals. We do not train models on your records, and our model vendors are contractually barred from doing so either.
// 03How AI processing works
When an agent runs, the relevant records are sent to the model provider for that single call and are not retained for training. Runs are logged with a receipt so you can see what was processed and what it cost.
Bring your own key on Enterprise and the call goes through your own provider account instead of ours.
// 04Call recording and audio
The recorder writes a transcript and discards the audio. Recording is gated behind an explicit consent step, and the consent event is logged with the call.
// 05Retention and deletion
Deleted rows sit in the trash for 30 days, then they are purged. Closing your account starts a 24-hour grace window, after which the workspace is deleted permanently.
Backups roll off within 35 days. Export access stays open for 90 days after you cancel.
- Active accounts: as long as the account exists.
- Telemetry: 14 days, then aggregated.
- Billing records: kept only for the minimum period the law requires.
If a state-specific retention rule applies to you, tell us at team@dealarena.io and we'll honour it on your account.
// 06Subprocessors
Model providers, enrichment vendors, our payment processor, email delivery and cloud hosting. The current list, with what each one touches, is available on request and is updated when it changes.
A current, named subprocessor list and DPA are available to customers and prospects on request. We keep it off the public page on purpose.
// 07Your rights
Access, export, correction, deletion and objection, regardless of where you live. Email the inbox below; requests are answered within 30 days and there is no fee.
You can do most of it yourself in Settings. No email-and-wait-7-days runaround:
- Export. Settings → Export → full JSON export (profile, prospects, accounts, deals, tasks, meetings, activity, sequences, email history), plus prospects as CSV/JSON.
- Delete. Settings → Delete account. Data is purged from primary within 24h, from backups within 35 days.
- Correct. Edit any record directly. Deleted fields are gone.
If your jurisdiction grants these rights by law (CA / EU / UK / Brazil), they're yours regardless of plan.
// 08Why we collect it
- To run the product. Your CRM data is the product.
- To bill you. Email and a customer ID at our payment processor, that's it.
- To fix bugs. Error reports and telemetry.
- To talk to you. Account emails (receipts, password reset). Marketing email is opt-in only.
// 10Changes to this policy
We update this when something material changes. Material changes get an email to every account 30 days before they take effect, and the date at the head of this page tells you when it last moved.
Set it, and inactivity deletes you.
Pick a lapse window. If you never sign in again, your workspace is purged automatically, without anyone at DealArena deciding to do it.
Export, correction and deletion requests go to one inbox and are answered within 30 days, usually the same week.
team@dealarena.io →// security issues: security@dealarena.io
// version history kept as a public, timestamped changelog
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